Stop Steelseries Arctis 9x Keeps Turning Off (9 Solutions)

Isn’t it frustrating when your SteelSeries Arctis 9X keeps turning off in the middle of a game? We feel you! You’re not alone; I understand the importance of a reliable headset.

So, why does it keep turning off? Reasons may include battery issues, firmware glitches, or connection problems. But don’t worry; we’re here to help.

We’ll explore the causes and share solutions to fix them. We’ll banish unexpected shutdowns and keep your headset in the game.

Ready to improve your gaming audio experience? Let’s get started!

Why Does My Steelseries Arctis 9x Keep Turning Off? (With Solution)

Why Does My Steelseries Arctis 9x Keep Turning Off

There could be several reasons behind your headset’s behavior. We’ve listed some of the most common causes below:

1. Battery issues

One of the primary reasons your headset might be turning off is due to battery-related problems. Let’s explore these issues in detail.

Battery life expectancy:

The Arctis 9X boasts an impressive battery life of up to 20 hours on a single charge. However, batteries tend to degrade with time and use, and their performance diminishes.

If you’ve been using your headset for quite some time, the battery life may have reduced, causing your headset to turn off.

Battery health and charging habits:

Did you know that your charging habits could affect your battery’s health? Overcharging, using incompatible chargers, or exposing the battery to extreme temperatures can cause it to degrade faster.

Be mindful of how you charge your headset to ensure the battery stays in good condition.

Proper charging practices:

To prolong your battery’s lifespan, follow these best practices:

  • Use the charger and cable provided by SteelSeries.
  • Don’t leave your headset connected to the charger for extended periods.
  • Avoid charging the headset in extreme temperatures.

Signs of battery degradation:

Look out for these signs that may indicate your battery is degrading:

  • Reduced battery life
  • Swollen or leaking battery
  • Slow charging or not charging at all

Considering a battery replacement:

If your Arctis 9X’s battery is severely degraded, you might need to replace it. Reach out to SteelSeries support to inquire about battery replacement options.

2. Firmware issues

Another possible reason for your headset turning off could be related to firmware. Outdated or corrupted firmware can lead to instability and cause your device to malfunction.

Outdated firmware causing instability:

Like any other device, your Arctis 9X requires regular firmware updates. These updates fix bugs and improve performance. If your headset’s firmware is outdated, it might not function optimally, resulting in the headset turning off.

How to check for firmware updates?

You must use the SteelSeries Engine software to check for firmware updates. This software enables you to manage and customize your SteelSeries devices, including updating the firmware.

Follow these steps to update your Arctis 9X’s firmware:

  1. Download and install the SteelSeries Engine software if you haven’t already.
  2. Connect your headset to your computer using the provided USB cable.
  3. Launch the SteelSeries Engine software.
  4. If there’s a firmware update available, you’ll see a notification. Follow the on-screen instructions to update the firmware.

Performing a factory reset:

If your headset’s firmware is up to date and you’re still experiencing issues, you can try performing a factory reset. Keep in mind that this will erase all your customized settings. Here’s how to reset your Arctis 9X:

  1. Turn off your headset.
  2. Press and hold the power button for about 15 seconds until the LED blinks rapidly.
  3. Release the power button, and your headset will turn off.
  4. Turn your headset back on, and it will be reset to factory settings.

3. Connection issues

Steelseries Arctis 9x Keeps Turning Off - Connection issues

Your Arctis 9X can connect to your devices using Xbox Wireless or Bluetooth. Connection issues with either of these methods could cause your headset to turn off.

Xbox Wireless connectivity:

The Arctis 9X has been designed specifically for Xbox consoles and connects to them using Xbox Wireless. If there’s a problem with your Xbox console or the Xbox Wireless connection, your headset may turn off.

Tips for improving Xbox Wireless connectivity:

  • Make sure your Xbox console is up to date.
  • Move your headset closer to the console.
  • Restart your console and headset.

Bluetooth connectivity:

Bluetooth connection issues can also cause your headset to turn off. Interference from other devices, obstacles, or outdated Bluetooth drivers can all affect the connection.

Tips for improving Bluetooth connectivity

  • Update your device’s Bluetooth drivers.
  • Remove any obstacles between your headset and the connected device.
  • Turn off other Bluetooth devices that might be causing interference.

Interference from other devices:

Various electronic devices emit signals that could interfere with your headset’s connection. For example, Wi-Fi routers, microwaves, and Bluetooth devices can cause interference.

Minimizing interference from other devices:

  • Place your Wi-Fi router away from your gaming setup.
  • Keep your microwave or other electronic devices at a distance from your headset.
  • Switch off any nearby devices that might cause interference when not in use.

4. Auto-shutdown feature

Your Arctis 9X headset comes with an auto-shutdown feature that turns the headset off after a period of inactivity.

This feature helps conserve battery life when the headset isn’t in use. If you haven’t used your headset for a while, it might turn off automatically.

Adjusting the auto-shutdown timer

You can adjust the auto-shutdown timer using the SteelSeries Engine software. Here’s how:

  1. Connect your headset to your computer and launch the SteelSeries Engine software.
  2. Select your Arctis 9X headset from the list of devices.
  3. Navigate to the settings tab and locate the auto-shutdown timer option.
  4. Adjust the timer according to your preference or disable the feature entirely.

5. Overheating issues

Electronic devices, including headsets, generate heat during operation. If your Arctis 9X headset is overheating, it might shut down to prevent damage to the internal components.

Overheating could be caused by a manufacturing defect, damaged components, or prolonged use at high volume levels.

How to handle overheating?

If your headset becomes unusually warm, turn it off and allow it to cool down before using it again. If the problem persists, contact SteelSeries support for further assistance.

6. Software conflicts

Steelseries Arctis 9x Keeps Turning Off - Software conflicts

In some cases, software conflicts might cause your headset to turn off. Incompatible or outdated drivers, conflicting background applications, or issues with your operating system could all contribute to this problem.

To resolve software conflicts, try the following:

  • Update your computer’s audio drivers.
  • Close any unnecessary background applications that might interfere with your headset’s performance.
  • Check your operating system for updates and install them if necessary.

7. Loose connections

If your SteelSeries Arctis 9X headset keeps turning off, it could be due to loose internal connections.

The wiring inside the headset can become loose over time or due to physical stress, leading to inconsistent performance or sudden shutdowns.

Inspecting for loose connections:

While opening the headset yourself is not advisable, you can check for any visible signs of loose connections, such as frayed wires or loose connectors.

If you suspect loose internal connections, it’s best to contact SteelSeries support or a professional technician for further assistance.

8. Faulty power button

Another possible reason your headset keeps turning off could be a faulty power button. If the button is damaged or malfunctioning, it may cause the headset to shut down unexpectedly.

Examine the power button on your headset for any visible signs of damage or wear. If you suspect a faulty power button, contact SteelSeries support for guidance on how to proceed.

9. Factory defect

In rare cases, your headset may have a factory defect that causes it to turn off unexpectedly. Manufacturing defects can affect various components, such as the battery, internal wiring, or power management system.

Dealing with factory defects:

If you suspect a factory defect and your headset is still under warranty, contact SteelSeries support to inquire about a replacement or repair. Always keep your proof of purchase handy, as it may be required to process your warranty claim.

How to Reset Steelseries Arctis 9x?

How to Reset Steelseries Arctis 9x

To effectively reset your SteelSeries Arctis 9X headset, follow this detailed process:

  1. Earcup Removal: Begin by taking off the left earcup, the one without the microphone. This is an essential first step to accessing the reset components.
  2. Finding the Reset Pinhole: In a well-lit area, search for a tiny pinhole on the same side as the removed earcup. If it’s hard to see, gently feel around the area to locate it.
  3. Activating the Reset: Use a non-sharp, thin object like an unfolded paper clip or a blunt needle. Insert it into the pinhole to reach the reset button underneath. Press and hold this button for about 30 seconds, ensuring you’re gentle to avoid any damage.
  4. Completing the Reset: After the 30-second hold, withdraw the object. Your headset is now reset and should be functioning normally, resolving issues related to battery, sound, or power functionality.

This reset process is a crucial troubleshooting step, especially for addressing common problems like charging issues or power glitches. For further guidance or if issues persist, consult the SteelSeries support or the user manual.


How to Update SteelSeries Arctis 9X?

Firmware updates for the Arctis 9X are handled through the SteelSeries Engine software.

1. First, download and install SteelSeries GG (or update it if it’s already installed).
2. Connect your headset via USB to your computer. If it comes with a USB transmitter or wireless dongle, connect that to your PC.
3. The SteelSeries Engine will automatically prompt you if there is a firmware update. A red banner will appear if an update is available.
4. Click the banner and follow the on-screen instructions to complete the update process​.

How to Disconnect Arctis 9X from Xbox?

To unpair your Arctis 9X headset from an Xbox, turn the headset off. Then, press and hold the power button for about 15 seconds until the LED begins to blink white. The headset should now be unpaired from your Xbox and ready for re-pairing if needed​.

How to Connect SteelSeries Arctis 9X to PC?

The Arctis 9X can be connected to your PC either via Bluetooth or an Xbox Wireless dongle (sold separately).

For Bluetooth connection: With the headset powered on, press and hold the Bluetooth button for 6 seconds until the LED blinks blue. Then, in your PC’s Bluetooth settings, scan for devices and select ‘Arctis 9X’.

For connection using Xbox Wireless: With the headset off, press and hold the power button for 6 seconds. The LED will blink white, indicating pairing mode. Then, follow the instructions provided with your Xbox Wireless Dongle to complete the pairing​.

These instructions should help you manage your SteelSeries Arctis 9X headset effectively, whether for updating, disconnecting from Xbox, or connecting to a PC.


You have a comprehensive guide to troubleshooting and fixing issues with your SteelSeries Arctis 9X headset.

We’ve covered the common reasons your headset might be turning off. It provided solutions to address these issues and offered tips for prolonging the life of your Arctis 9X.

Remember, proper care and maintenance are key to ensuring your headset stays in top-notch condition.

If you’re still experiencing issues after trying the solutions mentioned in this article, it might be time to contact SteelSeries support for further assistance. Happy gaming!